Return Policy

       ManahilTouch – Return & Refund Policy

At ManahilTouch, customer satisfaction is at the heart of everything we do. We are committed to delivering safe, high-quality beauty and skincare products that meet your self-care needs. However, due to the sensitive nature of skincare and cosmetics and the international nature of shipping, we have established the following return and refund policy in line with global industry standards.

1. Return Eligibility

You may request a return only in the following cases:

You received a damaged product upon delivery.

You received an incorrect product.

The product has a genuine manufacturing defect.

 Conditions:

Return requests must be submitted within 7 days of delivery.

Products must be unused, unopened, and in original sealed packaging (including outer boxes, seals, protective films, and promotional inserts).

Opened, tested, or used products are not eligible for return or exchange due to hygiene and product safety regulations.

Products purchased from unauthorized resellers, third-party marketplaces, or retail partners must be returned directly to the place of purchase.

2. Important Disclaimer

Individual results may vary. Skin types, conditions, and sensitivities differ from person to person.

We strongly recommend a patch test before using any new product.

ManahilTouch is not responsible for allergic reactions, sensitivities, or side effects caused by product use.

Personal preferences such as disliking the fragrance, color, texture, or results of a product do not qualify for a return or refund.

3. How to Raise a Return Request

To initiate a return or complaint:

Email us at [your support email] with your full name, order number, and details of the issue.

Attach clear photos of:

The received product(s)

The shipping package

Visible batch codes (if applicable)

Provide short video evidence if the damage or defect is visible.

Return requests without proper proof may be rejected.

4. Refunds (If Approved)

Once inspected and approved, refunds will be processed within 7–10 business days via the original payment method.

Shipping charges are non-refundable unless the return is due to our error (wrong or defective product).

5. Exchanges

We do not offer direct exchanges. A replacement will only be provided if the wrong or defective product was delivered.

6. Return Shipping Responsibility

Customers are responsible for return shipping costs, unless the return is due to our error.

We recommend using a trackable shipping method, as ManahilTouch will not be liable for lost or untraceable return parcels.

7. Brand Protection

ManahilTouch has a zero-tolerance policy toward false or misleading claims regarding our brand or products.

Any proven attempt to damage our reputation through inaccurate statements (online or offline) may lead to legal action under applicable laws.

This Return & Refund Policy is designed to protect both our customers and our brand while ensuring fairness and transparency.